Every review you are missing is a customer who called your competitor.
Before anyone calls you, they look you up. They see your star rating, your newest reviews, and whether you answered them. Most owners have not looked in months. We will show you exactly what they see.
Show Me What My Customers SeeFree. We pull your Google and Facebook reviews and your listings on 30 sites into one page, and send it to you.
Customers read your reviews before they ever call.
Too Few Reviews
The business with more reviews ranks higher on the map and gets the call.
Reviews Sit Without a Reply
Unanswered reviews tell every searcher that nobody is minding the front door.
The Phone Goes Unanswered
A caller who reaches voicemail usually calls the next business on the list.
Nothing Is Measured
Without a monthly count of reviews, replies, and map rank, nobody knows what is working.
Your reviews are symptoms. We find the cause.
Review services send requests. We read what your reviews are telling you about your business, then fix it online and in person.
Step 1
See what customers see
We pull your reviews and listings into one page and send it to you. Free.
Step 2
Diagnose with CAPE
We sort every complaint into one of four buckets, so you see the pattern behind the one star reviews.
Step 3
Fix the cause
We fix what lives online, and walk your business with you to fix what does not.
Every bucket has a purpose. What you put in determines what you can pour out.
Automation accelerates whatever state your business is in. Automate a broken process and you get broken results faster.
Business Buckets is built on the CAPE method from the book BusinessFlow. Every customer moves through four buckets in order. Each one is a clear container: you can see what is inside, what is missing, and what needs attention. Score your business on each test, then see what we build to fill it.
01
Concern
Client Attraction
The test
Ideal prospects find me consistently through predictable channels.
What we build
- Every missed call answered by text
- An AI voice agent on every inbound line
- One front door form that tags how each lead found you
What gets counted
- Leads captured
- Missed calls recovered
- Source of every lead
02
Agreement
Expectation Management
The test
Clients understand exactly what they are buying, when they will receive it, and what it will cost before work begins.
What we build
- Booking that confirms what, when, and how much
- Automatic reminders before every appointment
- Written follow up after every quote
What gets counted
- Appointments booked
- Show rate
- Quotes followed up
03
Performance
Delivery Consistency
The test
My quality and delivery timing are predictable regardless of circumstances, team changes, or project complexity.
What we build
- A pipeline that tracks every job by stage
- Owner alerts when a lead or job stalls
- Follow up that runs without anyone remembering
What gets counted
- Response time
- Jobs tracked to close
- Leads left without a reply
04
Engagement
Relationship Building
The test
Past clients actively refer new business and engage with additional services because of the ongoing value I provide.
What we build
- Review requests sent right after the job, when satisfaction peaks
- Reply drafts for every review, approved by you
- Follow up that brings past customers back
What gets counted
- Reviews earned
- Review reply rate
- Repeat customers
The foundation
The Math Bucket
The four buckets stand on the math. Every build is reported in 30 day cycles against what it costs you, so the return is a number you can check, not a feeling.
Your CAPE score
0 / 40
Score all four buckets.
Pick a number from 1 to 10 on each test above. 1 means never true. 10 means always true. Be honest. Accurate diagnosis leads to effective treatment.
Send my score with the formHow far behind is your business on reviews?
Look up your Google review count and the count of the business ranked first for your main search. Enter both below.
Every visit gets a review request. We plan on 1 in 10 leaving a review.
Your review gap
311 reviews
At 15 new reviews a month.
Months to close the gap
21
This is an estimate built from the numbers you enter. Actual review rates vary by business. It is not a guarantee of results.
Some problems are not online. That is where we come in.
A one star review about a messy store or a rude counter cannot be fixed with a reply. It takes someone walking the business with you.
- 1We walk your business with you for 30 minutes. We see what your customers described in their reviews.
- 2You get a written proposal within 48 hours. It names what to fix first and how we would fix it.
- 3We fix it with you. Then we stay on as your advisor for as long as you want us.
Within about 30 minutes of the Phoenix area. Consulting after the walkthrough is quoted in the proposal.